We recommend following 3 Simple Steps to help ensure the Recyclability of our pods: 1. Let your pod cool down. 2. Peel lid and dump contents. The lids have been specifically developed to peel off easily. 3. Recycle your pod!
At Intelligent Blends, we’re big on promoting sustainablity, which is why we’re especially excited to be using only our own award-winning innovative #5 Recyclable Pods. Our pods, lids and filters are made from recyclable and biodegradable materials. While most Recycling Centers will accept the whole pod since coffee or tea is itself compostable, we recommend following 3 Simple Steps to help ensure the Recyclability of an Eco Pod: 1. Let your pod cool down. 2. Peel lid and dump contents. The lids have been specifically developed to peel off easily. 3. Recycle your pod!
We offer FREE SHIPPING on all US orders*. Most items are shipped via Newgistics™ & US Postal Service. With US Postal Service Priority Mail, you can get your light weight sample packages in as few as 3 business days and receive most packages within 5-9 business days*.
Orders are shipped to home and business addresses as well as P.O. Boxes. Some restrictions may apply.
* There is an additional $10.00 Shipping fee for Alaska & Hawaii.
Most orders are shipped out one to two days after we process your order. Orders are shipped from our headquarter location in San Diego, California, unless otherwise specified. Occasionally, out of stock items may be shipped with a delay.
Orders are processed during business weekdays only: Monday - Friday. Orders placed after 3:00 PM (Pacific Standard Time) will typically be processed the next business day.
Occasionally, out of stock items may be shipped with a delay. Our coffee is small batch roasted (not mass produced), which means sometimes having to wait just a bit while our 5th Generation Roastmaster, Jeff, roasts up another batch for you. We really appreciate your understanding :) ...
Once orders are processed and shipped, most packages are delivered within 5-9 business days or less.* Orders are shipped to home and business addresses as well as P.O. Boxes. Some restrictions may apply.
Most orders are fulfilled within one to two business days. Occasionally, high demand items or out of stock items may be fulfilled and shipped with a delay. Orders are processed during business weekdays only: Monday - Friday. Orders placed after 3:00 PM (Pacific Standard Time) will typically be processed the next business day.
Occasionally, high demand or out of stock items may be shipped with a delay. We really appreciate your understanding!
Delayed Packages – Check tracking information and ask us contact our support team and/or the Shipping Carrier to get an update on the expected delivery date.
Lost Orders – Please Contact Us. We'd be happy to get another out to you right away and will make a claim with the shipping carrier.
Damaged Orders –Please Contact Us. If an order is delivered to you damaged or open, please refuse it. If you cannot refuse it please make a claim with the shipping carrier and contact us immediately. We will sort it out and get your original order to you as soon as is possible!
At Intelligent Blends we recognize happy customers as the most important thing in our business, so we want you to be completely satisfied with anything you buy from us.
We're focused on creating the best possible customer experience and will do anything we can to ensure your satisfaction!
While Intelligent Blends makes no guarantees that flavors, blends, or other beverages will appeal to you, we want you to order from us with total confidence. If you are not completely satisfied, we will handle your return promptly by either exchanging the item or issuing a credit or refund.
Please note the terms and conditions below. If you have any questions or would like assistance, you may reach us online through our contact form and/or request to speak with a customer support representative.
The following terms and conditions apply to returns and exchanges:
Intelligent Blends will accept returns within 30 days of your receipt. Exceptions to this include damaged and defective items, which may have their own return policy. We require receipt, packing slip or other proof of purchase.
Returned merchandise must be unopened and in saleable condition, with manufacturer's original packaging. Sorry, shipping fees are not refundable. Exceptions include if we have made an error and decide to make reasonable exceptions like arranging for the item to be returned at our expense.
Coffee machines and other specified items over $99.00 are subject to a 10% restocking fee.
Damaged products: If a package arrives and is damaged, please notify us via our contact form and request to speak with a customer service representative. Claims against a common carrier must be made by us. Save all packaging for any claims.
Please specify the reason(s) for return.
If merchandise arrives damaged, please refuse the delivery and let the carrier keep and return the product to us. Any product accepted with visual damage should be documented with the carrier in order for us to file a claim. Please keep the original box and packaging. You must then notify Intelligent Blends immediately. We will arrange for an inspection and pickup of damaged merchandise if needed. The customer bears all risks associated with merchandise after receipt thereof, including those associated with merchandise returned to Intelligent Blends until we receive it back. Intelligent Blends reserves the right to refuse refund or exchange on any product or equipment depending on individual circumstances.
Our return address is:
Intelligent Blends | 5330 Eastgate Mall, San Diego, CA 92121
Product complaints and any possible defective issues are passed along to all members of our team and are handled promptly. If your product is not working or is defective for any reason please Contact Us immediately. We ask that you please have images available whenever possible to help us investigate on our side.
In most cases we are able to resolve any problems very quickly!